transaction through the Grin++ wallet to my deposit Gate.io

This is a translation of my letter. I made a transaction using the Grin coin, through the Grin++ wallet to my deposit Gate.io and the transaction failed, in the Grin++ wallet, the operation went to canceled, what did I do wrong?[quote=“igno.peverell, post:1, topic:17, full:true”]
Get help about Grin and related software, rules of the blockchain and everything that doesn’t seem to be working like it should.
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Submit a ticket to gate.io if coins are not seen at your Grin++ wallet. When you dont use MEMO, a delay happens, and dont forget it takes 24 h almost to process your deposit to gate.io with 300 confirmation time.
Try using tradeogre.com with slatepack method.

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Where is this ticket in the wallet? I clicked on the red transaction line, in the window that appears there is a line “Slate” and a line “Kernels”, I do not see the ticket.

submit ticket to gate.io exchange i meant.