Lost grin while sending to gate.io ( SOLVED )

EDIT (problem solved)

1/Opened their website

2/copied the URL they provide me
https://grin.gateio.live/deposit/gateiogrin/0017b6f782083004

3/add the port :3415 to the link to be “https://grin.gateio.live/deposit/gateiogrin/0017b6f782083004:3415

4/sent the money

5/nothing in my account

6/contacted support, waiting …