Can smn help me recover my GRIN?

Tech Support
1

Hi there.

Can smn help me?

I had 2 GRIN TXs on Gate.io about 9 weeks ago for almost 9,000 GRIN.

They were withdrawn to my Niffler wallet but the TXs were pending for 3 days so I canceled. The coins never reappeared in my Gate.io account and I have contacted support so many times. They just keep telling me to be patient. Patient?! LOL It’s been 9 weeks!

As I understand my GRIN can’t be lost but I can’t use the hedwig TX ID to find it on the block explorer, or at least I am not doing something right.

Any ideas what I can do?

Would really appreciate some help here.

2

Here is a full explanation with TX links:

3

i think gate.io has your coins. Your coins not lost. Ping the support gate again.

2 Likes
4

try do it in niffler wallet：
go to rightup corner of niffler wallet “more” → “check balance”
after check balance, if your blalance is the same as before, so the tx is never successful and you coin is in gate.io

try contact gateio

5

I have pinged them over a dozen times

6

I have contacted them so many times - they are not fixing the situation

Screen Shot 2021-04-21 at 10.17.20 AM
Screen Shot 2021-04-21 at 10.17.20 AM1606×1756 358 KB

7

I checked balance - GRIN is not there - Gate.io has to have it

8

UPDATE: Ran a little retweet giveaway calling out Gate.io for their negligence and GRIN was returned into account shortly thereafter: https://twitter.com/Jacoby_T_Nelson/status/1387822907619958795?s=20

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