On 8/25/2020 at approximately 5pm central time I logged into my Kucoin account to buy some Grin.
What I found was my 20,339 Grin were gone. Seemingly traded for ETH.
Somehow the hacker got passed my password, google authentication 2FA and my trading password.
I have contacted Kucoin support many times through official channels, twitter and telegram and they all say the same thing.
They say I was hacked, my funds are gone and there’s nothing they can do. They also claim I leaked info. I didn’t. No one has access to my phone except me. No one has access to my trading password as it’s unique to Kucoin and Kucoin only.
This is absolutely devastating- mostly the reaction I got from Kucoin.
So I’m asking for a few things:
1:) dont store your coins on kucoin. At this point, I wouldn’t recommend them at all.
2:) if anyone had contacts at Kucoin please let me know so I can hopefully escalate this to a manager or executive.
If anyone needs any sort of proof by all means ask. I got nothing to hide.
If anyone feels like donating to help me get back on my feet my grin address is
I would also be grateful for BTC or any other currency, I would convert them to grin and store in grin++.
I am JustAResearcher in discord and CaptainCrypto33 on twitter.
Edit: the most recent interaction with Kucoin for your amusement. https://imgur.com/a/jbGdsE7