My account in KuCoin was stolen 2 weeks ago. I immediately wrote in a superport… And after the numerous stupid emails from them, I found out only one who took my account and used it undisturbed . He even bought Usdt like that without a problem, even though I wrote to them right away … But nothing man has my personal data and they do nothing!Please tell me which institution to turn to is the theft of personal data.
- Grin community is not responsible for your loss or your data leak.
- FCK KuCoin
- Your keys your coins.
- Use tradeogre if you want to trade grin and NEVER store your coins in online platforms.
@Malefic That is very frustrating indeed, I assume Kucoin has at least blocked your account and frozen all funds, if not, they failed. See here the link to support, click ‘Freeze account’:
Best to use Trade Ogre, they enforce the use of 2FA.
Also KuCoin, supports the use of 2FA, you should use it, it protects against most types of hacks:
I would highly recommend that you use 2FA for any crypto exchange or service that you use.