Balance not updated after cancellation, tried restoring

Tech Support
1

I recently made a transaction, but forgot to include the memo field. Cancelled immediately, but the balance did not return (995 grin). Explorer shows the transaction as “unspent”. Was using just one wallet to perform these transactions.

Based on some other threads, removed everything from the GrinPP directories, reinstalled, recovered using the seed phrase, still no luck. Installed Grim, same problem.

What other options do I have at this point? I guess I should have known better to not cancel the transaction. Could this be a bug or is there something else that I have not tried? Thanks in advance!

**- Commit: 08ef9ad793d1a4623d82fd2efb47e597466327f858c13f6074aba5a41028d6e01c

  • Block height: 3747674
  • Explorer shows: Output type = Transaction, Occurrences = 1, Spent = False**
2

The fact that the explorer shows the transaction means the transaction completed successfully and exists on chain.
In other words, Gate (I assume it was gate due to the need for a memo) did receive the transaction. Because you did include the memo, they do not know it came from you and you need to contact their support and provide all the information you have about the transaction (transaction kernel and information such as amount which only you and they know as sender and receiver).

3

Such cases are showing importance of contracts txs by @oryhp, if we’ll fix payment proofs here, I guess they can be used by Gate.io at future versions to allow users to specify memo on send. Hopefully @oryhp will return to Grin someday :slight_smile:

2 Likes