Withdrawal problem

I sent Grin from Bitforex to Gateio on June 22.
TXID : cce8ab14-7953-4660-8796-4b3bfdc668b9
But confirmation is not underway.
Exchanges told me to inquire of the project team about the matter.
What should I do. Please help me.

The test withdrawal was fine.

I thought this would be related to drugs. #disappointed