# Unconfirmed TX from bibox **URL:** \ **Category:** Tech Support\ **Created:** [April 19, 2019, 2:20am UTC](https://forum.grin.mw/t/unconfirmed-tx-from-bibox/4860 "2019-04-19T02:20:39Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![chrouzz](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.grin.mw/chrouzz/32/2074_2.png) [@chrouzz](https://forum.grin.mw/u/chrouzz)\ **Post date:** [April 19, 2019, 2:20am UTC](https://forum.grin.mw/t/unconfirmed-tx-from-bibox/4860/1 "2019-04-19T02:20:39Z")
Hello, ![grin](https://canada1.discourse-cdn.com/flex036/uploads/grin/original/2X/2/294b56d74d265f3359f82f0e19d6ef004dc852a3.png) Guy I have a question and I am rather annoyed about it. 5 days ago I withdrew 800 GRIN from BIBOX to kucoin. I never received the transaction and I contacted both support. I received this image from kucoin which show that the confirmation is in an unconfirmed state and they told me that’s bibox fault and they need to “repost” it. When I contact bibox they tell me the transaction is successfully remitted and I should contact kucoin. I already tried to solve this issue for the last 4 days without any improvement. I am just stuck within an infinite loop of contacting support. First if anybody has any insight regarding this situation. Who should take responsability and act for that situation? Second, is there any process to recover my 800 GRIN that bibox is unaware? I really like GRIN but if the most basic feature such as sending a transaction between 2 accounts can endup like this with coins lost… that’s clearly impossible to use. ---
**Author:** ![chrouzz](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.grin.mw/chrouzz/32/2074_2.png) [@chrouzz](https://forum.grin.mw/u/chrouzz)\ **Post date:** [April 19, 2019, 3:14am UTC](https://forum.grin.mw/t/unconfirmed-tx-from-bibox/4860/2 "2019-04-19T03:14:19Z")
I found 2 similars issues. I link them here for the reader. > [@Lost my GRIN while sending to Gate.io](https://forum.grin.mw/t/lost-my-grin-while-sending-to-gate-io/4759/3): > > hey man, Just found your topic and you seem to have similar issue that I have. check my post please > [@Hotbit withdrawal Grin to Kucoin - Complete but there are no means](https://forum.grin.mw/t/hotbit-withdrawal-grin-to-kucoin-complete-but-there-are-no-means/4701/3): > > Hey man just read your problem, I have something similar from bibox. please check my post. They also used null for transaction fee. Did you solve your issue by the way. [https://forum.grin.mw/t/unconfirmed-tx-from-bibox/4860](https://forum.grin.mw/t/unconfirmed-tx-from-bibox/4860) check my post. Similar issue with different exchanges. ---
**Author:** ![kargakis](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.grin.mw/kargakis/32/48_2.png) [@kargakis](https://forum.grin.mw/u/kargakis)\ **Post date:** [April 19, 2019, 8:28am UTC](https://forum.grin.mw/t/unconfirmed-tx-from-bibox/4860/3 "2019-04-19T08:28:56Z")
> [@chrouzz](#): > > I really like GRIN but if the most basic feature such as sending a transaction between 2 accounts can endup like this with coins lost… that’s clearly impossible to use. This is not an issue with Grin but with the exchanges you are using. If they are treating their customers like shit, I don’t think there is much Grin can do about it. ---
**Author:** ![erikgrinner](https://avatars.discourse-cdn.com/v4/letter/e/85f322/32.png) [@erikgrinner](https://forum.grin.mw/u/erikgrinner)\ **Post date:** [April 19, 2019, 3:08pm UTC](https://forum.grin.mw/t/unconfirmed-tx-from-bibox/4860/4 "2019-04-19T15:08:26Z")
I have also had problems withdrawing Grin from bibox and some other exchange. [Tradeogre.com](http://Tradeogre.com) worked perfectly. They use the file transfer method. I use wallet713.