# Hotbit withdrawal Grin to Kucoin - Complete but there are no means

**URL:** <https://forum.grin.mw/t/hotbit-withdrawal-grin-to-kucoin-complete-but-there-are-no-means/4701>\
**Category:** Tech Support\
**Created:** [April 1, 2019, 7:02am UTC](https://forum.grin.mw/t/hotbit-withdrawal-grin-to-kucoin-complete-but-there-are-no-means/4701 "2019-04-01T07:02:23Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![stelcon](https://avatars.discourse-cdn.com/v4/letter/s/e9bcb4/32.png) [@stelcon](https://forum.grin.mw/u/stelcon)\
**Post date:** [April 1, 2019, 7:02am UTC](https://forum.grin.mw/t/hotbit-withdrawal-grin-to-kucoin-complete-but-there-are-no-means/4701/1 "2019-04-01T07:02:23Z")

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I transferred GRIN between exchanges. From Hotbit to Kucoin. Status on HOTBIT is complete. I have txid, and the transaction is not confirmed and did not come to Kucoin. What to do ? ☹

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**Author:** ![Coiner](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.grin.mw/coiner/32/1254_2.png) [@Coiner](https://forum.grin.mw/u/Coiner)\
**Post date:** [April 1, 2019, 10:13pm UTC](https://forum.grin.mw/t/hotbit-withdrawal-grin-to-kucoin-complete-but-there-are-no-means/4701/2 "2019-04-01T22:13:21Z")

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Contact Hotbit support. They are creating transactions with zero fee. It looks like that doesn’t work any longer.

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**Author:** ![chrouzz](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.grin.mw/chrouzz/32/2074_2.png) [@chrouzz](https://forum.grin.mw/u/chrouzz)\
**Post date:** [April 19, 2019, 2:44am UTC](https://forum.grin.mw/t/hotbit-withdrawal-grin-to-kucoin-complete-but-there-are-no-means/4701/3 "2019-04-19T02:44:38Z")

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Hey man just read your problem,  
I have something similar from bibox.  
please check my post.  
They also used null for transaction fee.  
Did you solve your issue by the way.

> [@Unconfirmed TX from bibox](https://forum.grin.mw/t/unconfirmed-tx-from-bibox/4860):
>
> Hello, Guy I have a question and I am rather annoyed about it. 5 days ago I withdrew 800 GRIN from BIBOX to kucoin. I never received the transaction and I contacted both support. I received this image from kucoin which show that the confirmation is in an unconfirmed state and they told me that’s bibox fault and they need to “repost” it. When I contact bibox they tell me the transaction is successfully remitted and I should contact kucoin. I already tried to solve this issue for th…

check my post. Similar issue with different exchanges.

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**Author:** ![Coiner](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.grin.mw/coiner/32/1254_2.png) [@Coiner](https://forum.grin.mw/u/Coiner)\
**Post date:** [April 19, 2019, 7:02am UTC](https://forum.grin.mw/t/hotbit-withdrawal-grin-to-kucoin-complete-but-there-are-no-means/4701/4 "2019-04-19T07:02:27Z")

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Hotbit credited my account with the amount of grin that got stuck. I then could make two succesful withdrawals. Still no transaction fee but Hotbit got lucky this time.

I have no idea why exchanges would gamble with the fee like this. Hotbit as a fee of 0.3 grin. Plenty to pay a miner fee.